You Can’t Improve What You Don’t Measure: Using Data to Strengthen Contractor Partnerships
Siddarth Shetty, Vice President of Global Services at ServiceChannel
Siddarth Shetty, Vice President of Global Services at ServiceChannel, outlines how leading retailers are using scorecards to measure, track and improve contractor performance and costs. Scorecarding not only helps increase visibility and accountability, but it helps strengthen client-vendor relationships.
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