The State of Brick & Mortar Retail Report The real reasons shoppers aren't returning to your stores.
After one bad experience, 52% of shoppers will leave without making a purchase. 69% are more likely to shop at a competitor.
ServiceChannel conducted an online survey of 1,521 consumers to understand which parts of the retail experience matter most. Download now to find out how shoppers think about in-store experiences and the effect that good and bad experiences have on your brand.